Welcome to Natuvo!
We’re a proudly Canadian-owned pet supply store based in beautiful Vancouver, BC. At Natuvo, we believe our furry friends deserve products that are safe, comfortable, and bring joy to their everyday lives. From playful toys to durable leashes and cozy grooming essentials, every item in our shop is chosen with love and care — just like we’d choose for our own pets. Whether you’re shopping for your dog or cat, our mission is to make pet parenting easier, happier, and a little more fun. 🐾

About Our Products

Q: What types of products do you sell?
A: We specialize in quality pet supplies for dogs and cats, including toys, leashes, collars, grooming tools, beds, and accessories. We do not sell pet food, treats, or snacks.

Q: Are your products safe for pets?
A: Yes! We carefully select products made from pet-safe materials. However, please always supervise your pet during use, especially with toys, to ensure safety.

Q: How do I choose the right size for my pet?
A: We provide detailed size charts and product measurements on each listing. If you’re unsure, contact us before purchasing, and we’ll be happy to guide you.

Ordering & Payment

Q: How can I place an order?
A: Simply browse our website at www.natuvo.ca, add your favorite items to the cart, and checkout securely.

Q: What payment methods do you accept?
A: We accept major credit cards, PayPal, and other secure payment options shown at checkout.

Shipping & Delivery

Q: Do you ship across Canada?
A: Yes, we ship to all provinces and territories in Canada.

Q: How long will my order take to arrive?
A: Orders are typically processed within 1–3 business days. Delivery times depend on your location:

• Major cities: 3–7 business days

• Remote areas: 7–14 business days

Q: How much does shipping cost?
A: Shipping rates are calculated at checkout based on your location and order weight. We also offer free shipping on orders over $75 CAD.

Returns & Exchanges

Q: Do you accept returns?
A: Yes, we accept returns for unused, unopened items in their original packaging within 7 days of delivery.

• Items must be in resellable condition.

• Buyer is responsible for return shipping unless the product is defective or we made an error.

Q: Can I return or exchange toys after my pet has used them?
A: For hygiene and safety reasons, we cannot accept returns on items that have been used, chewed, or worn.

Customer Support

Q: How can I contact you?
A: You can reach us by email at natuvo.ca@gmail.com or via our Contact Us page. We aim to respond within 24 hours.

Q: Do you offer bulk or wholesale pricing?
A: Yes! If you’re a breeder, pet store, or reseller, contact us for wholesale rates.