Privacy policy

Effective Date: [1 January 2025]

At Natuvo (“we,” “our,” “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website www.natuvo.ca or purchase from our store. We are a proudly Canadian-owned business based in Vancouver, BC, and we follow Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

We may collect the following types of information:

Personal Information you provide: Name, shipping/billing address, email address, phone number, and payment details when you place an order or create an account.
Order & Transaction Data: Products purchased, purchase date, payment method, and order history.
Website Usage Data: IP address, browser type, device type, pages visited, and cookies (to improve site performance and customer experience).

2. How We Use Your Information

We use your information to:

Process and fulfill your orders.
Communicate with you about your purchase, shipping, and customer service inquiries.
Send promotional offers, newsletters, or updates (only if you opt-in).
Improve our website, services, and product offerings.
Comply with legal obligations and prevent fraud.

3. Sharing Your Information

We do not sell or rent your personal information. We may share it only with:

Trusted service providers (e.g., payment processors, shipping carriers, email services) who help operate our business.
Legal authorities when required by law or to protect our rights.

4. Payment Information

All payments are processed securely through trusted third-party payment providers (e.g., Shopify Payments, PayPal). We do not store your credit card information on our servers.

5. Cookies

Our site uses cookies to remember your preferences, improve your shopping experience, and analyze traffic. You can disable cookies in your browser settings, but some features may not work as intended.

6. Email Marketing

If you subscribe to our mailing list, we may send you updates, promotions, and product news. You can unsubscribe at any time by clicking the “unsubscribe” link in any email or by contacting us directly.

7. Your Rights

Under Canadian privacy laws, you have the right to:

Access and request a copy of your personal information.
Request corrections to inaccurate information.
Withdraw consent for marketing communications.

To exercise your rights, please contact us using the details below.

8. Data Security

We use industry-standard security measures to protect your personal information. However, no method of online transmission or storage is 100% secure.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The “Effective Date” will reflect the latest revision.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Natuvo
Email: natuvo.ca@gmail.com
Website: www.natuvo.ca
Based in Vancouver, BC, Canada