Terms of service

Effective Date: 1 January 2025

Welcome to Natuvo! These Terms of Service (“Terms”) outline the rules and conditions for using our website www.natuvo.ca and purchasing our products. By accessing our site or making a purchase, you agree to these Terms.

1. About Us

Natuvo is a Canadian-owned online pet supply store based in Vancouver, BC. We sell pet supplies for dogs and cats (excluding food and treats).

2. Use of Our Website

By using our site, you agree to:

Provide accurate and current information when creating an account or placing an order.
Not use our site for any unlawful purpose or in violation of applicable Canadian laws.
Not attempt to damage, disrupt, or gain unauthorized access to our systems.

3. Product Information

We strive to provide accurate product descriptions, images, and pricing. However, we do not guarantee that all information is error-free.

Colors may vary slightly due to different screen settings.
Product availability is subject to change without notice.

4. Pricing & Payment

All prices are in Canadian Dollars (CAD).
We accept payment via secure methods shown at checkout (e.g., credit cards, PayPal).
Orders will not be shipped until payment is confirmed.

5. Shipping

We ship across Canada.
Orders are typically processed within 1–3 business days.
Delivery times may vary based on location and carrier.
Free shipping is available on orders over $75 CAD (before taxes and after discounts).

6. Returns & Refunds

Our Return & Refund Policy forms part of these Terms.

Returns must be requested within 7 days of delivery.
Items must be unused, unopened, and in their original packaging.
Full details can be found on our Return & Refund Policy page.

7. Limitation of Liability

To the fullest extent permitted by law:

Natuvo is not liable for any indirect, incidental, or consequential damages resulting from the use or misuse of our products.
You are responsible for supervising your pet when using our products to ensure safety.

8. Intellectual Property

All content on our website (text, images, designs, logos) is the property of Natuvo and may not be reproduced without our permission.

9. Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on this page, with the “Effective Date” updated. Continued use of our site after changes means you accept the revised Terms.

10. Contact Us

For questions about these Terms, please contact us:

Natuvo
Email: natuvo.ca@gmail.com
Website: www.natuvo.ca
Based in Vancouver, BC, Canada